Aviva life insurance claim rate. In 2018, Aviva paid out 98.9% of life insurance claims. Of the claims not paid out, 0.5% were because the claim did not meet the policy definition; 0.48% were due to providing inaccurate information at the time of taking out the policy (misrepresentation); and 0.1% were because of other policy exclusions (i.e. Contact us. 1. Offer available when you take out a new policy online. Acceptance criteria, terms & conditions apply. Offer subject to minimum premium of €230 for home (€115 for Contents or Buildings only). Home insurance is underwritten by Aviva Insurance Ireland DAC. Aviva Direct Ireland Limited is regulated by the Central Bank of Ireland. Aviva car insurance customer reviews Customers in Finder's 2021 customer satisfaction were generally positive about their experience of Aviva, calling the service "reliable" and "trustworthy". One said: "When my car was written off, they looked after me." However, a few found their Aviva premium on the expensive side.